Question 1

What is EdgeChat?

Accepted Answer

EdgeChat is an AI chat agent platform that lets businesses deploy intelligent assistants trained on their own content. You can deploy a customer-facing agent on your website, a private assistant for your employees, or both — from a single platform and a single subscription.

Question 2

Who is EdgeChat for?

Accepted Answer

Small businesses that lose website leads to unanswered questions. Service companies — contractors, salons, real estate agents — where visitors won't always call. Teams that want their staff to have AI access without paying for separate subscriptions per person. Agencies managing chat agents for multiple clients from one dashboard.

Question 3

Do I need to know how to code?

Accepted Answer

No. Embedding your chat agent on a website is one line of copy-paste code. Everything else — uploading documents, configuring personality, managing conversations — is done through a visual dashboard.

Question 4

Is there a free trial?

Accepted Answer

Yes. Every new account includes free trial credits so you can build, test, and experience the platform before committing to a plan.

Question 5

How does the chat agent know about my business?

Accepted Answer

You upload your own documents — product guides, FAQs, policies, internal wikis — in PDF, Word, Markdown, plain text, CSV, HTML, or XML format. You can also point it at URLs to scrape. EdgeChat indexes that content and the agent draws from it when answering questions rather than guessing or making things up.

Question 6

What if someone asks something the agent doesn't know?

Accepted Answer

The agent captures the visitor's contact information and logs it as a contact request in your dashboard. You can configure notifications so you're alerted immediately. The agent never halluminates an answer.

Question 7

Can the agent collect lead information?

Accepted Answer

Yes. The agent collects visitor names, emails, and phone numbers naturally in conversation. It never re-asks for information already provided in the same session. Collected leads are stored in your dashboard.

Question 8

Can customers request a human agent?

Accepted Answer

Yes. When a visitor asks to speak to a human, the agent escalates. You receive an in-app notification and a browser alert in real time. A live agent can take over the conversation directly from the dashboard.

Question 9

What deployment options are available?

Accepted Answer

Embedded corner widget, standalone chat page, iframe embed, and injected script. Most customers use the corner widget — one script tag pasted into your website HTML.

Question 10

Can I run both a customer-facing agent and an internal employee assistant?

Accepted Answer

Yes. Deploy a public-facing widget for customers and a separate private portal for employees, both from the same account. Each deployment can have its own knowledge base, AI model, and branding.

Question 11

How do employees access the internal portal?

Accepted Answer

Either via access codes you distribute, or by restricting access to specific email domains — for example, only @yourcompany.com emails can log in. You manage employee access from the dashboard.

Question 12

What AI models does EdgeChat use?

Accepted Answer

EdgeChat supports multiple models from OpenAI and Anthropic, ranging from fast and efficient options to the most powerful reasoning models available. You choose which model powers each deployment based on the balance of speed, intelligence, and cost.

Question 13

What is the credit system?

Accepted Answer

Each AI message consumes credits that vary by model — more powerful models use more credits per message. This gives you full control over your AI spend rather than being billed per conversation in a way that obscures costs.

Question 14

Do credits expire?

Accepted Answer

No. Credits never expire. They stay on your account until you use them.

Question 15

What happens if I run out of credits?

Accepted Answer

Your chat agents pause until you purchase additional credits. Usage warnings appear in your dashboard well before you hit zero.

Question 16

Can I bring my own API keys?

Accepted Answer

Yes. You can supply your own OpenAI or Anthropic API keys to leverage a provider subscription you already have rather than purchasing EdgeChat credits at standard rates.

Question 17

Does EdgeChat connect to other tools?

Accepted Answer

Yes. EdgeChat fires outbound webhooks on lead capture and human handoff events. These are compatible with Zapier, Make, and n8n — connect EdgeChat to CRMs, Slack, Google Sheets, email tools, and thousands of other apps without writing code.

Question 18

Can I get notified by email when a lead comes in?

Accepted Answer

Yes. Configure email notifications per account — realtime alerts or daily and weekly digest summaries — sent to up to five recipients.

Question 19

Does EdgeChat integrate with scheduling tools like Calendly?

Accepted Answer

The agent detects scheduling intent and surfaces your booking link at the right moment in conversation. You provide your own Calendly, Cal.com, or any other booking URL — EdgeChat handles the conversational handoff.

Question 20

Is Slack integration available?

Accepted Answer

Slack is on the roadmap and listed as coming soon in the dashboard. It is not yet available.

Question 21

Is my data isolated from other customers?

Accepted Answer

Yes. EdgeChat is built on a multi-tenant architecture with row-level security at the database layer. Your conversations, documents, and leads are completely isolated from every other account — enforced at the infrastructure level.

Question 22

Do you use my data to train AI models?

Accepted Answer

No. Your content and conversation data are not used to train AI models.

Question 23

Who owns the conversation data?

Accepted Answer

You do. You retain ownership of all content you upload and all conversations generated through your deployments.

Question 24

How is payment data handled?

Accepted Answer

All payment processing is handled by Stripe. EdgeChat never stores credit card numbers or full payment details.

Question 25

Can I change plans at any time?

Accepted Answer

Yes. Upgrades take effect immediately. Downgrades apply at your next billing cycle.

Question 26

Is there a contract or long-term commitment?

Accepted Answer

No. EdgeChat is month-to-month. Cancel anytime from within your account — one click, no call required.

Question 27

Can I purchase additional credits without upgrading my plan?

Accepted Answer

Yes. Prepaid credit packs are available at any time and never expire. Useful for high-traffic periods or one-off projects without changing your base subscription.

Question 28

Do you offer agency or reseller pricing?

Accepted Answer

Higher-tier plans are designed for agencies managing multiple client deployments from a single account, including white-label branding options. Contact support@syntheticedge.co for volume discussions.

Frequently Asked Questions

General

The Chat Agent

Deployment

AI Models & Credits

Integrations

Security & Data

Plans & Billing

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