27% of contractor calls go unanswered. 78% of those callers don't leave a voicemail — they call the next result on Google. The first company to respond wins the job.
A chat agent on your website captures the people who aren't going to call. They ask a question, your agent answers from your actual business information, captures their contact, and notifies you immediately.
That's not a scheduling problem. That's when homeowners get home, notice the AC isn't working, and start searching. They hit your website. They have a question — service area, ballpark cost, whether you handle their type of job. There's no one there to answer it.
So they leave. They find the contractor who had something on their site that at least tried to help. That contractor gets the call. Not because they're better. Because they were there.
You upload your service list, coverage area, FAQs, pricing ranges, anything you want it to know. The agent answers from that — not from the internet. A homeowner in Loveland asking if you cover Greeley gets a straight answer.
Name, email, phone — collected mid-conversation, not buried in a form they'll ignore. The moment they submit, you get a notification. Real-time or digest, your call.
When someone needs a person — or when their question is outside what the agent knows — it says so and escalates. You get the full conversation history. No customer left wondering.
Same account, private portal for your crew. Warranty lookups, part numbers, job procedures, anything that currently lives in someone's head. Both run from one subscription.
| Platform | Cost |
|---|---|
| Intercom | $29–$132/seat + $0.99/AI resolution |
| Tidio | $29+/mo + per-conversation AI fees |
| Live answering service | $200–$500/mo |
| EdgeChat | from $29/mo flat |
Set up in minutes. No code. Upload your service info, drop a script tag on your site, and your chat agent is live — answering questions at 11pm on a Tuesday while you're asleep.
50 conversations/month free. Unlimited seats. Cancel anytime.